About Momentum ITSMA

Momentum ITSMA enables ambitious companies to achieve market-beating performance by winning, growing, and retaining their most valuable client relationships. Join us in a dynamic work environment and be part of delivering market-beating success.

About Content Services

Content Services is the creative engine room of our delivery for B2B marketing clients, providing the expertise and skills needed to execute impactful and innovative programs. Comprising content strategists, creatives, and producers, the team collaborates with our consulting practices in an agile manner to deliver a range of creative services. We utilize both technological platforms and proven processes to deliver high-quality projects across various marketing and sales channels. 

The range of deliverables the team offers includes digital marketing materials, such as videos, social media kits, infographics, brochures, eBooks, and emails. The team also delivers offline assets such as direct mail and printed documents. The Content Services team continually refines and improves our creative process, applying technology to best serve our clients by creating efficiencies and delivering exceptional work.

About the role

As a Program Manager, you will be responsible for managing and producing multiple content formats for various marketing channels, including email, social media posts, long- and short-form articles/blogs, eBooks, and video. Your primary mission is to ensure the successful on-time and on-budget delivery of these projects by collaborating closely with Client Practices. 

You will accurately scope project deliverables, allocate team resources to projects, write task briefs, develop project schedules, conduct quality control checks on all deliverables, and manage projects to meet client expectations.

Key Responsibilities:

Scoping and Planning

• Collaborate with client practices to thoroughly understand project requirements, objectives, and scope before planning delivery.

• Ensure all content services deliverables are accurately scoped to align with client expectations by planning and allocating all required creative services resources, defining delivery milestones, assessing and planning mitigations for identified risks, and owning the delivery timeline.

Delivery

• Collaborate with client practices to develop and deliver asset and task briefs for creative and content resources, ensuring complete alignment of creative and delivery.

• Own and actively manage all resource allocations required in the delivery plan, ensuring you have secured the optimal team for the project, all members are allocated, briefed, and delivery remains on track throughout.

• Work with the Studio Manager to resolve any resourcing conflicts and/or issues.

• Manage third-party deliveries, including sourcing, briefing, costing, and overseeing any deliveries by third parties or freelancers, while ensuring that all costs are reflected in the budget.

• Oversee internal quality control (QC) of the project and external proofreading to ensure only the highest-quality deliverables are shared with clients.

• Ensure project delivery remains on budget by actively reviewing all costs accrued during delivery and making necessary adjustments to the delivery plan.

• Follow all best practice delivery processes and workflows defined by the operations team.

• Collaborate with the operations team to identify and implement any necessary changes to workflows.

Pricing

• Assist the client practice and operations teams in developing pricing for non-standard or bespoke deliverables.

Skills

• Project Management: Skilled in planning, organizing, and managing resources to achieve project goals successfully.

• Technical Proficiency: Experience with project management tools (e.g., Asana, Trello) and knowledgeable about creative production processes.

• Time Management: Expert in prioritizing tasks, multitasking, and meeting tight deadlines.
• Budget Management: Skilled in budgeting and managing financial constraints.

• Problem-Solving: Skilled in identifying issues, evaluating options, and implementing solutions efficiently.

• GenAI: Experience orchestrating GenAI solutions within the creative process is a plus.

Experience

• Industry Experience: At least three years in a similar role within a B2B creative agency or in-house creative team.

• Portfolio of Work: Proven experience in managing successful creative and marketing projects.

• Client Management: Experienced in understanding client needs and delivering exceptional solutions.

• Cross-Functional Team Management: Skilled in leading and coordinating diverse teams, including designers, developers, and marketers.

• Desirable expertise includes all aspects of creative production, including brand development, digital media production, web development, print materials, and large-scale creative projects.

Salary

£30,000 - £50,000

Perks and Benefits

• Annual leave: 25 days (27 days after 2 years) plus Public Holidays UK
• 3 bonus days off for end-of-year shutdown (25 Dec to 1 January)
• Medical Cash Plan
• Life Insurance & Income Protection
• Personal L&D budget
• Access to comprehensive internal learning programmes
• Fully accredited ABM certification
• Reward & Recognition Scheme, including sabbatical option
• £1000 Hiring Referral Scheme
• Quarterly MVP Reward (paid trip to London or Boston)
• Discretionary company bonus
• Home office enhancement budget
• Access to Spill online mental health support
• Enhanced parental leave
• Enhanced sick leave
• Hybrid working and flexible working policy
• Our very own Culture Club, regular social and wellbeing events

Momentum ITSMA is an equal opportunities employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and supportive environment for every team member and candidate.

Please let us know if you require any adjustments as part of the recruitment process. We are happy to accommodate your needs to ensure a fair and equitable interview experience. If you would like to discuss this further or you have any questions, please email recruitment@momentumitsma.com and we will be happy to help.